| Topic | Where to write | Typical reply |
|---|---|---|
| Payments, refunds, cancellations | hello@ | 2 working days |
| Account or login trouble | hello@ | 2 working days |
| Course and Trading Lab questions | hello@ | 2–3 working days |
| Privacy and data requests | hello@ | Within 30 days |
It helps enormously if you include the email address on your account and roughly when the charge was made. If you have the Razorpay payment ID from your receipt, send that too — it lets us find the transaction immediately.
Our Cancellation & Refund Policy covers the usual cases and may answer your question faster than we can.
We are an education business. We can help with anything about your account, your purchases, or the material itself. We cannot give personalised investment advice, recommend specific trades or instruments, or manage money on your behalf — see our Terms of Use.